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So far Sandra Viveiros has created 128 blog entries.

Total Data Protection Means Security

By |2018-04-06T13:13:27-04:00April 6th, 2018|Office 365 & G Suite, Uncategorized|

It turns out that Total Data Protection solutions have a “side effect”: they’re the ultimate security solution, too.

But don’t be too surprised. Total Data Protection platforms were conceived with laser focus on the challenge of ensuring your business data is always protected and continuity is always guaranteed. Malware, hacker attacks, and (most commonly) human error are simply three of many “disasters” they defend against.

Several technical factors come together to enable a Total Data Protection solution to be the fastest, safest way to return a breached environment to normal operation.

• It requires image-based backups that include all the business data plus your IT environment. • It combines use of on-site or virtual appliances and a purpose-built, secure cloud, always storing backup images in an archival format (ZFS) that is essentially invulnerable to malware. • It includes tools that let you pinpoint the moment of attack or infection • By using Inverse Chain Technology TM, it ensures that backup images stored before the attack are wholly uncorrupted End-to-end 256-bit AES encryption safeguards data in transit and at rest. • Security features such as encryption simplify compliance with regulations (e.g., HIPAA and PCI)

Thus, we address virus, ransomware and other attacks by rolling back your entire environment to the last uncorrupted backup image. A bare metal restore from our Total Data Protection platform guarantees a clean result.

While Total Data Protection is primarily for backup and business continuity, it also functions as a failover or secondary security backup. The way it functions, you’re able to turn back time. Which is a lot easier than relying on any other application or software to get back your uncorrupted data.

With E-Tech, Total Data Protection Means a New Level of Security. With us, you can:

• Implement image-based backups as often as your need dictates – and include your business data plus your IT environment • Pinpoint the moment you suffer an attack or infection • Roll back your entire environment to the last uncorrupted image • Enable rapid return to normal operations with only limited loss of productivity and downtime • Encrypt data in transit and at rest • Simplify compliance with regulations such as HIPAA and PCI

We Keep Your Business Safe!

Feel Free to Contact Us for more information.

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Top 8 Google Drive Document Tips

By |2018-04-06T12:55:22-04:00April 6th, 2018|IT Support, Uncategorized|

Google Docs may not yet be the same class of word-processing heavyweight as Microsoft Word, but GDocs has a lot more functionality under the hood than most users suspect. Below, we outline eight secret word-processor weapons hiding within Google Docs.

  1. Take Cloud Files On-the-Go

Google Drive has made it easy to instantly pull up any files within your Drive from your Android or iPhone or tablet device. Just install the Drive app and anything in Drive on your desktop will also be available from your handheld device. The app allows you to view, move and edit documents, spreadsheets and presentations even when you’re offline. To set offline access up, simply download a local copy of any file in Drive to your smartphone with the Keep On Device setting.

  1. Protect Every Version of Any File

Google Drive maintains a version history of all the files in which you upload or create within the app—but only to a point. Older file versions are automatically deleted after 30 days or 100 revisions. This can be troubling for many business users. For example, what if you have a sales spreadsheet that is updated by multiple staffers every day? The way Drive is currently defaulted, you can easily lose a recent version of a document in short order.

Fortunately, there is a setting to fix this. You can mark individual Google Drive files to keep all the versions, no matter how old it is. This, of course, will have an impact on how much storage space you have in Google Drive. For this reason, you won’t find a global Drive setting to “keep all revisions forever”. For something like that, you need (ahem) a nice Google Drive backup product.

  1. Use templates to build professional-grade Docs

There are literally hundreds of prebuilt Google Docs templates available — for free — that can give your document a professional format and layout in a matter of mere seconds. Given that Google Docs goes out of its way to hide many of its powerful formatting features (so they don’t impede your actual work of writing), pre-built templates can save you the time otherwise wasted hunting down font, size and text format options. With GDocs templates, you can almost instantly spice up your invoices, resumes, and newsletters in efficient fashion, which keeps your document management fast and simple.

  1. Personalize documents with custom styles

If you’re ready to dive in and give your Google Docs a dose of your own personal style — or you have a marketing department or client who really has a thing about obeying brand guidelines — you can customize the default Google Docs styles to make brand-compliant titles, headings, and paragraph text. Therefore, every time you apply these styles, they’ll employ the same size, font, and basic formatting (bold, italic, etc.) as you’ve specified. Instant brand consistency and professionalism (so long as you don’t use Comic Sans).

  1. Auto-build tables of contents

Google makes it crazy-easy to automatically generate a table of contents for your long-form documents. So long as you’ve employed the heading styles to mark out the major sections of your document, Google Docs will programmatically generate a Table of Contents

— and you can automatically update that table of contents after every document revision. There’s no bigger time-saver for large Google Documents.

  1. Instantly translate an entire document

Many Google fans are aware of Google Translate, which automatically converts text from one language into another. This same functionality is available within Google Docs, allowing you to translate your entire Google Doc into any of 64 languages. While the translation may get a bit rough around the edges (sometimes comically so), auto-translated GDocs are generally readable and extremely convenient.

  1. Create academically- acceptable citations

Most of us are aware that you can open a new browser tab to do a search without closing your Google Docs tab, so the built-in Google Docs Research Pane is useful for you to properly cite your sources.

The Research Pane will directly cite any included link, quote or image with a footnote formatted

in MLA, or APA. Moreover, if you need to make sure that any included material is available via a free-for-use license, you can restrict your research result to that threshold of usage rights. If your document must conform to the strict rigors of academic publication, the Google Docs Research Pane may just be your new best friend.

  1. Add high-end functionality with add-ons

It’s all well and good that Google Docs can do some nice citations or programmatically translate into Spanish, but how do you add some good, old-fashioned Microsoft Word-level management functionality? Where’s my mail merge, my clip art, or my crazy complex tables? All these features (and more!) are hiding out as Google Docs add-ons from third-party developers.

Within a few clicks of the mouse, you can build crazy tables, drop in some free clip art, or initiate a mail-merge to your MailChimp email campaign with basic add-ons, and that’s before we talk about adding electronic signatures, Avery label templates or full-on mind-maps to your Google Docs. Add-ons close the gap between Google Docs and Microsoft Word in many areas.

With integrations to the likes of MailChimp, SmartSheet and WordPress, you can even out-do the old-school installed word-processor in a few areas.

Google Docs is not Microsoft Word, and that’s not a bad thing. While Google Documents is designed to make collaboration easy and document-creation simple, Microsoft Word has an everything-but-the-kitchen-sink philosophy of feature inclusion. Both approaches have their merits, but if you’d like to bridge the gap between GDocs’ minimalist excellence and MS Word’s maximalist options, these tips, tricks and hacks can make Google Docs an excellent solution in nearly every circumstance.

Feel Free to Contact Us for more information.

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5 Web Design Trends

By |2018-03-13T10:29:12-04:00March 13th, 2018|Uncategorized|

Over 46% of people say that the design of an organization’s website is the number one principle in determining credibility. With nearly half of the public looking at your website to judge if you’re legitimate, it’s important to make a good first impression. With both technology and users’ preferences changing constantly, that’s not always the easiest thing to do. Here are the top 5 web design trends for websites designed today:

Striking Images
As monitors get larger and internet speeds get faster, many sites have begun to take advantage of large, high definition images. A popular trend is to use these photos as the backdrop of their home page or splash page.

This trend plays right into the hands of many non-profit organizations and small businesses. Shocking images are a great tool that many organizations use at fundraising events and on advertising on social media. If the first thing that viewers see on your website is a striking image paired with a call to action or mission statement, that message is likely to stick with them for the rest of their time on your site, and possibly even after they’ve left. (more…)

7 Benefits of Redesigning Your Website

By |2018-03-07T12:53:18-05:00March 7th, 2018|Uncategorized, Website Design|

Thinking of redesigning your website, but you’re on the fence about whether it’s worth it? Here are some key factors to consider when making your redesign decisions: responsiveness, accessibility, updated user interface and user experience, improved SEO, increased social sharing, faster load times, and stronger security.

1. Responsiveness: It’s always important if someone needs access to your website that they can view it in a beautiful and scalable format. Whether it may be on the go, at home or in the office. Your users should be able to view your website on their mobile phones (iPhone, Android, Blackberry etc.), tablets, and desktop/laptop.

Responsive Web Design (RWD) uses HTML, CSS, and many times, grid systems to allow automatic adjustments by resizing, hiding, shrinking, enlarging, or moving the content to make it look good on any screen. No more zooming in!

2. Accessibility: In Canada (WCAG) and the United States (ADA), both private and public organizations (including non-profit) are to comply with WCAG/ADA requirements. Requirements include updating websites to modern appearance, functionality, and content.

Having Web Accessibility is a benefit for individuals, businesses, and society to allow all types of users to access and be able to navigate through your site with ease.

3. Updated User Interface and User Experience: First impressions are everything. This is why displaying information that is easy to find with a good flow throughout the website, users can find their way around the site with ease (User Interface/UI). If the User Experience/UX is negative or positive, this will affect reoccurring visits (loyalty), which will likely contribute to the boost or decrease popularity, exposure, and revenue.

4. Improved Search Engine Optimization (SEO): Rank higher based on consistent content updates and use of keywords. Mobile optimized sites, having a single responsive website rather than separate desktop and mobile versions avoids the issue of duplicate content, which can negatively impact your search ranking.

When redesigning with RWD in mind, it will tie into great UI/UX and will likely promote longer ‘time on page’ by users. This is recognized as a fundamental indicator of a site’s value for any given query on Google.

5. Increase Social Sharing: Making sure links are relative to your content and up to date. Creating tags and categories helps organize content for different users, including on searches, whether inside the website or search engine.

Whether it may be on Facebook, Twitter, or LinkedIn – if people love how your site looks, feels, or enjoy the content they see, they are more likely to spread the word for you, free marketing!

6. Faster Load Times: Most mobile users have a need for speed: both in reality & online. Studies show that mobile visitors tend to leave the site if it takes longer than three seconds to load.

When you choose to redesign your website, you will also likely upgrade your server to allow faster load times. You can also optimize the images, layout, content, and code. The users would likely return to your site if they have had a pleasant experience.

7. Stronger Security: Have you visited websites that start with https instead of http? It’s because the site is setup using an SSL certificate, which will encrypt user connection and information that is passed to the website. This makes the website less likely to be hacked and provides peace of mind for your customers.

If updating server to latest encryption levels and if selling product online, please check the PCI Compliance.

Think of redesigning as more than “making it look good”. Think of it as a tool to help your business to get where it needs to be. You tell us where you want to be, and we’ll help you get there. It’ll be worth the investment.

Feel free to Contact Us for more information. 

How To Identify Phishing Emails

By |2018-02-08T16:57:22-05:00February 8th, 2018|Cyber Security Awareness, Uncategorized|

In today’s fast-moving technology driven world, one of the basic methods of communication is still used billions of times a day that we all can easily take for granted: emails. Coordinating with clients, customers, coworkers, and consultants from our offices using desktops or on the go with our smartphones, it’s easy to see why it’s still a go-to choice for many.

However, this also leaves us vulnerable to many different attacks, including one of the most actively used which is known as “phishing”.

To define Phishing: 

verb (used without object) 1. to try to obtain financial or other confidential information from Internet users, typically by sending an email that looks as if it is from a legitimate organization, usually a financial institution, but contains a link to a fake website that replicates the real one.

verb (used with object) 2. to make (someone) a victim in this way: If you’ve been phished, you should cancel your credit cards immediately.

Cite: http://www.dictionary.com/browse/phishing

So how does one figure out if the email in question is a phishing attack or not?

Here are 5 ways to tell:

1.) Spelling and Grammar Mistakes: This is the easiest way to spot a fake. Institutions with brand recognition spend a lot of money making sure every piece of marketing and customer interaction is 100%; especially when it comes to spelling mistakes and grammatical errors. Once you see a word is misspelled, or the flow of the sentence seems choppy, or non-professional, don’t click on any of the links inside of the email. Instead, call the institution on their direct line (if unsure, open a new browser window and search for their website; they always have some sort of contact us page) and inform them of this scheme. They may or may not ask for a copy of the phishing email. If they do, they have a direct email for you to forward the phishing email to them. After that, or otherwise, you should block the sender inside your email application.

2.) Generic or Generalization of User: Similar to the spelling and grammar mistakes, typically the company that’s emailing you would have your name inside of the introduction of the email. Cases of “Dear Company X Client” or “Dear Company Y Member”, or being referred to as an ID or number has a very high chance of indicating you are dealing with a phishing email.

3.) The links inside of the email go to suspicious URLs or try to “hide” the suspicious URLs: This one takes a little bit of finesse (remember, never click on the links!) but if you see links inside of the email, you can hover over them, and it will reveal the address those links are connected to. If they go to: an IP address, shortened URL (bit.ly or ow.ly are the common ones), extended versions of the real company’s URL (for example: visa.com is the real website, visa-secure.com is NOT), non HTTPS links, or even domains that show “redirect” anywhere. If you’re still unsure whether or not these are real links, you can either call up the company directly, or in a new browser window, go directly to the company’s website. Again, do not click on the links!

4.) The sender’s email seems suspicious: This one also takes a little bit of knowledge, but sometimes the sender emails are blatantly off-base from the real company’s email. That in itself gives you instant knowledge that the email you’re currently viewing is fake. Other times, it seems like a reasonable email address and has a correct @company.com domain. A good tell if it’s a spoof email that seems legit, is to hover over the sender’s email address like you would for the links inside of the email. If the email you see is different than the “supplied” email address, you’re dealing with a spoofed email address, and therefore, a fake email.

5.) Never open email attachments from emails you’re not expecting an attachment for: No company would email to their customer with an attachment unless there’s been prior communication between you and that company. If you randomly get an email that looks like it’s from your financial institution and the email has an attachment, this is a tell-tale sign that the email you’re looking at is a phishing email. You should contact the business this email is spoofing directly and let them know. Again, businesses spend a lot of money on brand and marketing perfection, they will be able to investigate the phishing email and put a stop to it. They may or may not request a copy of that email, but afterwards, you should block the sender and delete the email.

For visual representation, refer to the graphics below:

Phishing Email Sample

Phishing Email Sample

Remember: Never click on the links!

To learn more about protecting your non-profit against phishing emails, Sign Up for our upcoming webinar.

Feel free to Contact Us for more information.

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