Managed Services

Managed Services Roots

Our roots started back in 1991 as a computer consulting firm offering full-service consulting on information technology and its applications to business solutions. We are now a Managed Service Provider (MSP) to 50+ companies across North America. Over the past several years we have been recognized globally as being an MSP with a leading edge in technology. We believe every organization could benefit from moving to an MSP model. We will help you decide what responsibilities to keep and what responsibilities are better to delegate to another organization. We are confident that with the combination of our high quality of our technical services, our proven structured approach, and experienced engagement team, we will provide the best value to your organization.

Our Managed Services Roots

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) exists to help your organization blend technical services with technology strategies. This is so that you can focus on what you know best, which is providing your customers with the products and services they need. We will help you understand all the technology shortcuts and best practices that make operations easier for your organization.

Advantages of an MSP

When your IT systems are optimized for simplicity, your employees can be the most productive. We can help to increase productivity by keeping systems up-to-date and ensuring systems are properly configured. In addition, we can provide training and support to end users to help them get the most out of your systems.

When your have one entity managing a bundle of services you can expect a set price per user per month. We have a few basic service plans to select from and help you build the best fit for you. This is typically a fraction of the cost of an in-house IT Team.

Over the years, many of our long-time clients have come to us seeking our expertise to solve their IT problems. Our team has always found a solution to every challenge regardless how unique and complex it is. Our team is continuously educating themselves on the newest technological advancements to better help our clients.

When your organization’s magnitude of operations need to adapt to opportunities and obstacles, we are happy to explore upsizing or downsizing your services. You do not have to worry about losing access to relationships, as we have exclusive partner relationships at the corporate level.

We can help to secure your systems by implementing best practices for security, patch management and incident response. In addition, we can provide 24/7 monitoring of your systems to quickly identify and respond to any potential threats. Most internal teams just don’t have the time necessary to keep current on existing threats like we can.

Having many service providers at once often allows accountability management to slip from your priorities. When you work with us you will get one organization dedicated to simplifying the projects and results of your many service providers to restore accountability. When something doesn’t make sense to you, we will give a clear and transparent explanation.

Our Fully Managed IT Solutions

Cyber Security Risk Assessment

We provide you with an overview of your cyber security compliance system and network health status. This assessment is completed on a regular basis as this is the best way to uncover and address any hidden security risks and potential attack vectors that can impact your organization.

Unlimited Remote & On-Site Support Tickets

You have access to unlimited support whether we work remotely or travel onsite, we will handle all your issues. There is no best time for tech problems to happen, but we can determine what times a tech problem would and would not stop operations and be prepared for them. In the event of an emergency during the weekend, holiday, or after-hours we will be ready to help.

Continuous IT Monitoring

We proactively Remote Monitor and Manage (RMM) all your IT infrastructure with complete endpoint protection. We monitor applications and infrastructure for performance and accessibility as well as security events and patching.

Inventory, Asset & Patch Maintenance

We repair, upgrade, patch, and update management of all PCs and servers to keep your devices safe and running. We ensure inventory list is always available and up-to-date while simultaneously confirming all assets are secure and are being properly used with the current patches.

Hardware & Software Support

We will give you recommendations for how to use your current network and devices, and hardware and software that can be added to elevate your organization. When we agree on the best solution for you, we will deploy the product and deliver continuous support through our process.

Anti-Virus Endpoint Protection

Our intelligent anti-virus solves the performance and management issues of your security. It has multi-vector protection against threats across email, browsers, files, URLs, ads, apps, and more in real-time. It is the best protection against virus, malware, and ransomware attacks.

Network Management

We administer and manage all your computer networks. Some of the services this includes are fault analysis, performance management, provisioning of networks and maintaining overall quality of service. We also support problems and ensure performance checks with Wi-Fi and internet in your infrastructure.

SaaS Protection

We protect critical business programs with a reliable and secure SaaS backup and recovery solution that helps prevent malicious malware. We’ll protect your data from accidental or intentional deletion, ransomware attacks, and even scenarios not covered by Microsoft or Google.

Email Management

With our email management we handle everything and ensure your operations can be fine-tuned while we keep security and encryption at the forefront. We manage and support Microsoft O365 products including SharePoint and Teams, and G Suite which includes Google Drive.

Our Managed Services Benefits Metrics to Help your Organization Thrive

Our IT team will ask clear questions focused on getting to know your goals and needs as an organization. We can assist you in selecting and implementing the best solutions that will meet your existing needs. By outsourcing your everyday IT support, your team can focus on bigger-picture items, like growing your organization while we provide the necessary IT platform to support your steady growth.

Rapid Response 

You risk losing crucial information, productivity, and money if you do not respond swiftly to issues. We can rapidly fix vulnerabilities and resolve issues. Faster responses reduce the overall impact of events, minimize damage, and ensure that your systems and services continue to work properly.

Uptime you can count on

Every organization suffers from downtime. A single power failure, equipment breakdown or security flaw can result in huge financial and production losses. With fully managed, real-time monitoring and rapid reaction, we can proactively assure constant uptime and increase network resilience.

Projects & Deployment

When you need to upgrade or replace your existing systems, our team can recommend and procure solutions that are the right fit for your organization. We prioritize cost-effective but efficient solutions that will increase your workflow and reduce your expenses. We also support any acquisitions and mergers that take place.

Growth Goals

We will support your organization where you are today and where you plan to be in the future. Our technical advice will ease growing pains by building a solid technological foundation that is flexible to prepare you for tomorrow. Aligning your business strategy and IT environment minimizes obstacles and ensures a smooth ride for your organization long into the future.

Vendor Support

We all know vendors sometimes do not fulfill their support obligations, or they are difficult to reach when we need them urgently. We will step in to restore the gap in your vendor support. If there is ever an issue with a vendor, our technicians will contact support on your behalf, so your staff do not need to wait on hold or learn to navigate new technical words.

Quarterly Reviews

When we review with your organization quarterly, we can prepare for the hardware you will need, determine what security measures to implement and decide what access permissions staff will require. We can also ensure that your IT infrastructure has enough capacity to manage extra traffic. Lastly, this will help prevent being surprised by IT expenses.

We empower you to meet your technology and organization needs with the right mix of people, technology, and processes. We provide you with the expert help you need to stay up to date with technological advancements. Cybercriminals are always trying to exploit every gap to hack your network and steal your sensitive information. If you’d like you can get a complimentary discovery call with us.

IT Consulting Recommendation

IT Consulting Recommendation

Managed services are not always a perfect fit for every organization. If you anticipate you will use our support and consulting services less frequently, sometimes the better option is to move to traditional IT support and consulting services. Our experts are available to serve you on an hourly basis and we can bill you on a monthly or block time basis.

Can Managed Services fit your needs?

Can Managed Services fit your needs?