IT Support

Phishing Attacks are on the Rise! How to Spot a Sophisticated Phishing Attack

By |2023-05-09T12:58:36-04:00May 9th, 2023|Cyber Security Awareness, IT Support|

What is phishing? In terms of cyber security, when we talk about phishing, we aren’t talking about spending hours on a lake trying to snag the biggest bite. It’s much more sinister than that.

Phishing is a type of social engineering attack often used to steal a user’s data, often including login credentials and credit card numbers.

It occurs when an attacker – pretending to be a trusted entity – tricks a victim into opening an email, instant message, or text message, opening an attachment, or entering their credentials into a fake login page.

Emails

Why is this important? Because phishing attacks remain on the rise, year after year. According to Statista.com, almost 350 billion emails are estimated to be sent daily in 2022. What is really shocking with this stat is that over half of all emails sent contain some sort of malware, ransomware, spyware, etc.

Email phishing remains a top security threat. Now more than ever, phishing attacks are even harder to spot. Cyber thieves are using information that companies have gathered on you by means of the Dark Web, and they’re using social media to personalize their attacks against you, your customers and your business.

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Just like it is recommended that you take at least 20 seconds to wash your hands to avoid germs, we recommend you take at least 20 seconds to review each email to avoid falling victim to a phishing scam. We call this Good Email Hygiene.

It’s obviously important to have good email hygiene! But it is a lot easier said than done. So, how can we have good email hygiene?

Here are seven ways you can protect yourself from phishing scams:

WATCH FOR OVERLY GENERIC CONTENT AND GREETINGS
Look for examples like “Dear valued customer, Dear id number, dear sir, hello madam.” Any of these greetings are a sign of a cyber attack because hackers like to send a batch of thousands of emails at time. They can buy these huge email lists from the dark web, and they just don’t have the patience or even the need to learn everyone’s names, especially when they can have the same success without as much detail.

EXAMINE THE ENTIRE FROM EMAIL ADDRESS
The first part of the email address may be legitimate, but the last part might be off by letter or may include a number in the usual domain. An example of this – we are all shopping from home now more than ever before on sites like amazon… As we know, amazon sends notification emails as your purchase is being processed, and the hackers know this as well. They imitate amazon emails all the time, but you can tell it’s a phishing scam simply by checking the from address for a misplaced letter in the domain.

LOOK FOR URGENCY OR DEMANDING ACTIONS
Phrases like “You’ve won! Click here to redeem prize,” or “We have your browser history pay now or we are telling your boss.” With phrases like these, the hackers are basically trying to trick you right away. They’re trying to create a sense of panic because the longer you look at the email, the more likely you’ll be able to figure out that it’s a scam.

CAREFULLY CHECK ALL LINKS
Mouse over the link and see if the destination matches where the email implies you will be taken. The actual URL will either pop-up as you are hovering or display at the bottom left corner of your screen. If you are not familiar with the URL, do not click it.

NOTICE MISSPELLINGS, INCORRECT GRAMMAR, & ODD PHRASING
It’s no longer a case of a hacker not knowing proper English with all these spelling mistakes in their scam emails. It’s actually about the email spam filters. Microsoft, Google, Apple, they all do a great job catching most phishing scams, but the ones with spelling errors tend to slip through because the filters see mistakes as a sign it was made by a human.

CHECK FOR SECURE WEBSITES
Any webpage where you enter personal information should have a url with https://. The “s” stands for secure. What we’re talking about here is if a url has HTTPS, any information that’s being entered into the website is being encrypted. If there are any hackers lurking on that website, they won’t know what’s being written because of the encryption. If you’re on a website that has only HTTP, any and all information entered is in simple/plain text, meaning no encryption.

DON’T CLICK ON ATTACHMENTS RIGHT AWAY
Attachments containing viruses might have an intriguing message encouraging you to open them such as “Here is the Schedule I promised.” Never click on an attachment from an unknown or unreliable source, especially if you are not expecting one. If you do, you run the risk of having malware installed on your device. If it is possible that the email is legitimate, check with the sender directly by different means to confirm they sent you an attachment before opening it.

Want to get your business started on the path to better cyber resilience? Contact us about our Managed Services to find out about our best Cyber Security Solutions!

How to Find the Right IT Managed Service Provider for Your Business

By |2023-04-17T09:51:54-04:00April 17th, 2023|IT Support, Uncategorized|

When looking for an IT Managed Service Provider to outsource your tech support, it’s crucial to remember not all IT Managed Service Providers are the same. You need to find one that understands your specific needs and can offer you the best possible service.

There are a lot of IT Managed Service Providers out there and it can be tempting to go with the cheapest one. However, you get what you pay for in most cases. Inexpensive providers frequently provide lower-quality services, which can lead to costly problems in the future.

Keep in mind that when selecting an IT Managed Service Provider for your Business, it is critical to consider their experience with or specialization in serving companies like yours.

These are some questions to ask before partnering with an IT Managed Service Provider:
  • Do they have experience servicing your industry specifically?
  • Will they provide routine checkups and network assessments?
  • Can they support the technology you currently have in place?
  • Are their solutions scalable?
  • What is their policy on on-demand support?
  • Do they offer proprietary solutions that you can’t find with other providers?
  • Can they package your service into one monthly bill?
  • What will you get in return for your investment?

After you’ve acquired answers to all these questions, compare them to your requirements. Make sure they meet your desired criteria.

5 Signs to avoid partnering with the Wrong IT Managed Service Provider:

If you notice any of these warning signs when talking to a potential IT Managed Service Provider, it might be time to consider other options:

    1. Pushes for a service contract without first assessing your IT environment – Many companies will push for a service contract without taking the time to understand your specific environment. This can lead to overspending and/or underutilization of services. It is vital to have an IT consultant to help you evaluate your needs and make recommendations for service contracts.
    2. Offers a standard package right away – It’s critical to take the time to find a provider who will also take the time to understand your Business and what you need from them. Many IT Managed Service Providers will offer a standard package right away without taking your needs into consideration. This can be a problem because you may not get all the services you need and may have to pay for services you don’t use.
    3. Waits for vulnerabilities to be exposed – Many IT Managed Service Providers wait for vulnerabilities to be exposed before offering a solution so that they can sell you a few more emergency services that you have no choice but to purchase. Always look for a proactive IT Managed Service Provider who’s ready to help you 24/7/365. This means they are constantly monitoring your systems and looking for potential issues so they can fix them before there’s any problem. It can save you time and money in the long run.
    4. Speaks in technical terms you don’t understand – It is always better to find an IT Managed Service Provider who takes the time to explain things in simpler terms that you can understand. They should be able to answer your questions and help you make decisions about your IT. If they can’t do that, then they are not the right IT Managed Service Provider for you.
    5. Provides rigid solutions that do not integrate – It is critical to find an IT Managed Service Provider that can provide a flexible solution that integrates well with your existing systems. Technology that doesn’t integrate with your existing systems can cause problems down the road. Ask your provider about their flexibility and how well their solutions will integrate with your current systems. If they can’t provide a satisfactory answer, it may be best to look elsewhere.

When you work with an IT Managed Service Provider like us, you can expect a wide range of services that will benefit your company. Our expert team can help you feel at ease since we provide everything from IT Managed Services to 24/7 help desk support. Reach out to us to learn more about how we can assist your company today.

To learn more about excellent IT services, download our eBook: How to Choose A Reliable IT Managed Service Provider for Small-Medium Sized Businesses.

How to Find the Right IT Managed Service Provider for Your Long-Term Care Home

By |2023-04-17T09:36:11-04:00April 17th, 2023|IT Support, Uncategorized|

When looking for an IT Managed Service Provider to outsource your tech support, it’s crucial to remember not all IT Managed Service Providers are the same. You need to find one that understands your specific needs and can offer you the best possible service.

There are a lot of IT Managed Service Providers out there and it can be tempting to go with the cheapest one. However, you get what you pay for in most cases. Inexpensive providers frequently provide lower-quality services, which can lead to costly problems in the future.

Keep in mind that when selecting an IT Managed Service Provider for your Long-Term Care Home, it is critical to consider their experience with or specialization in serving companies like yours.

These are some questions to ask before partnering with an IT Managed Service Provider:
  • Do they have experience servicing your industry specifically?
  • Will they provide routine checkups and network assessments?
  • Can they support the technology you currently have in place?
  • Are their solutions scalable?
  • What is their policy on on-demand support?
  • Do they offer proprietary solutions that you can’t find with other providers?
  • Can they package your service into one monthly bill?
  • What will you get in return for your investment?

After you’ve acquired answers to all these questions, compare them to your requirements. Make sure they meet your desired criteria.

5 Signs to avoid partnering with the Wrong IT Managed Service Provider:

If you notice any of these warning signs when talking to a potential IT Managed Service Provider, it might be time to consider other options:

  1. Pushes for a service contract without first assessing your IT environment – Many companies will push for a service contract without taking the time to understand your specific environment. This can lead to overspending and/or underutilization of services. It is vital to have an IT consultant to help you evaluate your needs and make recommendations for service contracts.
  2. Offers a standard package right away – It’s critical to take the time to find a provider who will also take the time to understand your Long-Term Care Home and what you need from them. Many IT Managed Service Providers will offer a standard package right away without taking your needs into consideration. This can be a problem because you may not get all the services you need and may have to pay for services you don’t use.
  3. Waits for vulnerabilities to be exposed – Many IT Managed Service Providers wait for vulnerabilities to be exposed before offering a solution so that they can sell you a few more emergency services that you have no choice but to purchase. Always look for a proactive IT Managed Service Provider who’s ready to help you 24/7/365. This means they are constantly monitoring your systems and looking for potential issues so they can fix them before there’s any problem. It can save you time and money in the long run.
  4. Speaks in technical terms you don’t understand – It is always better to find an IT Managed Service Provider who takes the time to explain things in simpler terms that you can understand. They should be able to answer your questions and help you make decisions about your IT. If they can’t do that, then they are not the right IT Managed Service Provider for you.
  5. Provides rigid solutions that do not integrate – It is critical to find an IT Managed Service Provider that can provide a flexible solution that integrates well with your existing systems. Technology that doesn’t integrate with your existing systems can cause problems down the road. Ask your provider about their flexibility and how well their solutions will integrate with your current systems. If they can’t provide a satisfactory answer, it may be best to look elsewhere.

When you work with an IT Managed Service Provider like us, you can expect a wide range of services that will benefit your company. Our expert team can help you feel at ease since we provide everything from IT Managed Services to 24/7 help desk support. Reach out to us to learn more about how we can assist your company today.

To learn more about excellent IT services, download our eBook: How to Choose A Reliable IT Managed Service Provider for Long-Term Care Homes.

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