IT Support

Keeping your iMIS Secure from Recent Vulnerabilities

By |2020-11-18T13:32:47-05:00November 18th, 2020|Hosting, iMIS, IT Support, Uncategorized|

  • 1.1 to 20.1.19
  • 2.1 to 20.2.26
  • 2.49
  • iMIS 2017 SP A to SP U
  • However, there are potential Issues to watch out for: If you are patching the iMIS instance on some versions, you will get a JS script error on the home page of the iMIS Desktop client. You can work around this by removing the charts in the staff site and republishing the home page of the desktop client. There may also be some changes with the UI in the staff site after the patch, but these are purely cosmetic changes with colors and themes. Service Pack W may have issues running some iMIS specific database tools and maintenance utilities. You will have to run those procedures manually if it is necessary. At E-Tech, we have over 25+ years of experience with consulting, managing, and maintaining iMIS. Feel free to Contact Us if you have any questions.>

    Three Massive Microsoft Outages Impact Businesses Just Days Apart!

    By |2020-10-13T09:47:24-04:00October 13th, 2020|Business Continuity Solutions, Infrastructure Security, IT Support, Uncategorized|

    A third outage in less than two weeks has cut access to Microsoft 365 cloud apps such as Microsoft Teams and Outlook, impacting businesses on October 7, 2020. At 2:48 p.m. EDT, Microsoft tweeted “We‘re investigating an issue affecting access to Microsoft 365 services. Users may see impact to Microsoft Teams, Outlook, SharePoint Online, OneDrive for Business, and Outlook.com.” An hour later, the company followed up with a second tweet, which said “We’ve identified a recent change that may have resulted in impact to multiple Microsoft 365 services. We’ve reverted the change and services are recovering.” Then, at 4:19 p.m., it tweeted “Our investigation determined that a network infrastructure change resulted in accessibility issues. Our telemetry indicates that service is recovering following the reversion.” Outages Highlight Need for SaaS Email Protection Services As noted above, this is the third, recent outage impacting Microsoft 365 users. On September 28, 2020, users of cloud-based Microsoft applications including Teams, Microsoft 365, Outlook, Exchange, Sharepoint, OneDrive, and Azure were unable to access the business-critical applications for up to five hours. A Microsoft spokesperson stated there was no reason to believe the first outage was a result of malicious activity, but the cause remains unclear. However, it’s still an indicator of an imperative need to protect cloud-based business data for businesses large and small. Many think cloud-based data will always be accessible, but that simply isn’t the case. Worse yet, contrary to popular belief, it’s not always Microsoft’s responsibility to restore lost data. That was followed by a second outage just two days later October 1, 2020. During the second outage, users were unable to access Email via Microsoft Outlook. This one was due to a Microsoft configuration change. All of these outages impact business productivity. Outages like this can put your clients at risk of data loss and costly business downtime. That’s why SaaS Email Backup is a crucial. SaaS Email Protection provides a simple, streamlined process to export Microsoft data to ensure “offline” continuity. For example, if a client needs to reference a file but can’t access Microsoft 365, you can use an exported version of the latest backup to continue productivity. Once Microsoft systems are back online, the latest version can be uploaded back into OneDrive. SaaS Email Protection can also make it easier for businesses to resume conversations they may have been having in Microsoft Teams. During an outage, we can export all public channel conversations in an easy to read format to ensure clients’ can continue remote collaboration without disruption. Learn how SaaS Email Protection can help keep your data secure and accessible during Microsoft outages in the info below:>

    2020 MSP 501 Winner Q&A with Ian Evans, President & CEO, E-Tech

    By |2020-09-14T10:12:00-04:00September 14th, 2020|About Us, IT Support, Uncategorized|

    On July 28, 2020 E-Tech was named the #1 ranked in Canada and #14 in the World’s premier managed service providers on the prestigious 2020 annual Channel Futures MSP 501 rankings. Our President and CEO, Ian Evans, answered a questionnaire about his company’s accomplishment.

    1.) Why are you a business owner instead of working for someone else? What is the allure of entrepreneurship to you?

    There are many reasons why I chose to become a business owner, I made the decision to start my own business due to my position becoming redundant 15 years ago, I was the IT Manager for a company specializing in Member Engagement software. At that point, I decided that I had an opportunity to control my own destiny.

    My ultimate goal is to help as many people as possible, being able to help people is one of the main benefits of being a business owner, I have hired over 40 people in the past 15 years.

    Business owners have the ability to be as creative as their heart desires, it is uniquely satisfying. As an entrepreneur, the actual process of building a business is creative in and of itself. When you own your own business, you get to shape the dreams of yourself and others.

    Being your own boss might seem all about you but that isn’t the case.  Firstly, there are your customers who you are helping with your products or services.  Then there are other businesses that you work with – MSP vendors and business partners. The main reason is that I get to hire smart, talented and innovative individuals and get to see them grow over the years, professionally and personally.

    2.) How does your experience as a racial minority change your approach to doing business?

    As a person of color, I have experienced institutionalized racism in companies I have worked for my entire professional career, especially in the Information Technology sector where there is very little representation of people of color at the most senior levels, including ownership. I am one of a very small minority of Black owned, MSP business owners in Canada.

    People of color and Woman in IT for that matter, have to be “twice as good” and work “twice as hard” in many cases to get the same recognition as the bar is much higher. This message is passed down from previous generations, and opportunities have been lost for me personally. With all the protests this year around racial inequality, I am confident that this will change for people of color, and we’re already seeing this as E-Tech was voted the top MSP in Canada for 2020.

    3.) What NEW opportunities and challenges came with the global COVID-19 pandemic?

    COVID-19 continues to cause tremendous challenges for everyone, it is a global team effort to flatten the curve (Our collective mission: work from home, social and physical distancing and wear a mask in public). This creates a tremendous opportunity for hackers, phishing attacks on small business has quadrupled since the onset of the pandemic.

    The COVID-19 crisis is not only forcing organizations to accelerate their digital transformations. It’s also causing a “worker transformation. A part from getting users secure working from home, one challenge has been that many organizations did not have enough laptops or desktops to empower everyone to work from home and supply was immediately reduced for laptop and even webcams. A large majority of organizations were forced to rely on devices the company does not own and can’t manage or trust and they have no idea what’s going on with the home network.

    The opportunity was to work with organizations to urgently implement work from home business continuity plans and weaponize the end user, through Cyber Security Awareness Training webinars and eLearning modules, by arming them with the tools to prevent cyber attacks on their business.

    >

    E-Tech Ranked #1 In Canada & #14 in the World Among the World’s Most Elite 501 Managed Service Providers

    By |2024-01-23T15:13:57-05:00September 10th, 2020|About Us, Awards, IT Support, Uncategorized|

    JULY 28, 2020E-Tech has been named the #1 ranked in Canada and #14 in the World’s premier managed service providers on the prestigious 2020 annual Channel Futures MSP 501 rankings.

    For the 13th year running, MSPs from around the globe completed an exhaustive survey and application this spring to report product offerings, annual total and recurring revenues, profits, revenue mix, growth opportunities and company and customer demographic information. Applicants are ranked on a unique methodology that weights revenue figures according to long-term health and viability; commitment to recurring revenue; and operational efficiency.

    Channel Futures is pleased to name E-Tech to the 2020 MSP 501.

    “Wow, I am so proud of my staff for their phenomenal work this past year,” said Ian Evans, President & CEO of E-Tech. “We continue to get stronger as a team every year. To get top 20 in the world is astounding, but #1 in Canada is truly special.”

    The complete 2020 MSP 501 list is available at Channel Futures.

    In the 13 years since its inception, the MSP 501 has evolved from a competitive ranking list into a vibrant group of service providers, vendors, distributors, consultants, and industry analysts working together to define the growing managed service opportunity.

    “These benchmarks are what local businesses should examine when choosing a managed service provider with the experience, skill set, business knowledge and defined strategy to help them succeed in this fast-changing digital landscape,” says Kris Blackmon, Senior Content Director, Channel Partners and Channel Futures. “In all of the managed service providers that Canada has to offer, E-Tech stands as a shining example of excellence.”

    About E-Tech:

    E-Tech has been providing system support and information technology consulting services to our clients since 2005. We attribute our strength and success to our close working relationship with each and every one of our clients – regardless of size. We design our services specifically to help our clients succeed in today’s complex business environment, keeping in mind our client’s goals, objectives, and bottom lines. Since our inception, we have been establishing a strong bond with small to medium businesses and not-for-profits by delivering cyber security protection, website hosting services, IT support solutions, and website design services.

    About Informa Tech:

    Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa Tech, a market-leading B2B information provider with depth and specialization in the Information and Communications (ICT) Technology sector. We help drive the future by inspiring the Technology community to design, build and run a better digital world through our market-leading research, media, training and event brands. Every year, we welcome 7,400+ subscribers to our research, more than 3.8 million unique visitors a month to our digital communities, 18,200+ students to our training programs and 225,000 delegates to our events.

    Are You Having Trouble with the Telerik Vulnerability?

    By |2020-08-11T10:31:20-04:00August 11th, 2020|Hosting, iMIS, IT Support, Uncategorized|

    This patch cannot be applied to early adopter versions of iMIS, or the default iMIS 2017 release. If you are on iMIS 2017 you will need to have a service pack applied before the patch can be used. There are different versions of the patch for different versions of iMIS. If you are using iMIS 20.1 you must use the version of the patch for your instance. There are patches for the following versions:

    • 1.1 to 20.1.19
    • 2.1 to 20.2.26
    • 2.49
    • iMIS 2017 SP A to SP U
    However, there are potential Issues to watch out for: If you are patching the iMIS instance on some versions, you will get a JS script error on the home page of the iMIS Desktop client. You can work around this by removing the charts in the staff site and republishing the home page of the desktop client. There may also be some changes with the UI in the staff site after the patch but these are purely cosmetic changes with colors and themes. This patch also requires and older security patch to also be applied first to iMIS versions 15.2 to 20.2.49 Applying the patch: Instructions on applying the patch are inside the readme file and are different for each version of the path. Generally, you just have to move the .exe file to the iMIS Net and/or ASI Scheduler directory and run the patch. If possible it is best to upgrade to SP V or newer, but if this is not possible the patch is essential to your iMIS security. At E-Tech, we are iMIS experts with over 20 years of experience. We share our expertise with users who are having any issues with iMIS through our contact at contact@etechcomputing.com. Please reach out for more information.>

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